Popular Articles
TS12: Installer asks for a disk
If you are installing the digital version and you get this error, it indicates all of the installation files are not in the same folder or that they are named incorrectly. Please ensure that all six files are in the same folder. We recommend that ...
Where can I find my serial number? I have a digital download copy of the game.
For Trainz Store orders: For items that require a serial number or Product Key, these will now be found in the My Digital Downloads page in your MyTrainz account. You will need to locate the appropriate item on the page, and the serial number will ...
Refunds
As per the Trainz Store Refund Policy no refunds will be given on digital download software. Boxed software is eligible for refund for 45 days from purchase. To be eligible for a return, your item must be unused and in the same condition that you ...
Terms of Service for Trainz Store
The Terms of Service for the Trainz Store can be found here
How do I check the status of my order?
Please log in to SimulatorCentral.com > My Account > My Orders. Click the appropriate 'Invoice No.' to see the status of the order. Shipping normally takes 1-3 weeks (and longer during holiday periods). For orders prior to Sept 19, 2012, please check ...
