Popular Articles
TS12: Installer asks for a disk
If you are installing the digital version and you get this error, it indicates all of the installation files are not in the same folder or that they are named incorrectly. Please ensure that all six files are in the same folder. We recommend that ...
When I try to log in the login page appears again.
You will require Cookies/Sessions enabled in your web browser to be able to login, see the below description to check your settings. Also, some internet security/personal firewall programs may restrict the use of cookies, if you are running any such ...
I cannot access the Simulator Central Store
Simulator Central has now become the Trainz Store. All downloads from the Simulator Central store are now found in the My Digital Downloads page in your MyTrainz account.
Where can I find my serial number? I have a digital download copy of the game.
For Trainz Store orders: For items that require a serial number or Product Key, these will now be found in the My Digital Downloads page in your MyTrainz account. You will need to locate the appropriate item on the page, and the serial number will ...
Refunds
As per the Trainz Store Refund Policy no refunds will be given on digital download software. Boxed software is eligible for refund for 45 days from purchase. To be eligible for a return, your item must be unused and in the same condition that you ...
