General
My download does not finish
The files for all our products are hosted on high bandwidth servers on hardware designed for hosting and downloading data. If your product fails to finish downloading, there are a few options to try to ensure it downloads successfully: 1. High ...
I cannot access the Simulator Central Store
Simulator Central has now become the Trainz Store. All downloads from the Simulator Central store are now found in the My Digital Downloads page in your MyTrainz account.
Where can I purchase Trainz?
"Trainz A New Era" (For 64bit versions of Windows 7, and up; requires a DirectX 11 capable graphics card; also for Mac OSX 10.12 and up) is available as a Digital Download or Boxed version from the Trainz Store. Retail versions are available in many ...
How do I check the status of my order?
Please log in to SimulatorCentral.com > My Account > My Orders. Click the appropriate 'Invoice No.' to see the status of the order. Shipping normally takes 1-3 weeks (and longer during holiday periods). For orders prior to Sept 19, 2012, please check ...
Refunds
As per the Trainz Store Refund Policy no refunds will be given on digital download software. Boxed software is eligible for refund for 45 days from purchase. To be eligible for a return, your item must be unused and in the same condition that you ...
Where can I find my serial number? I have a digital download copy of the game.
For Trainz Store orders: For items that require a serial number or Product Key, these will now be found in the My Digital Downloads page in your MyTrainz account. You will need to locate the appropriate item on the page, and the serial number will ...